World Pass · Schengen Visa Services

Refund Policy

Last updated: 14 October 2026

In short. The initial assessment is free. If you cancel a paid service before we start working on your case, we refund the fee in full. Once work has started, we refund the part that has not yet been delivered. A visa refusal is not a reason for a refund, because the decision is made by the authorities and our fee covers preparation work, not the outcome.

1. What this policy covers

This policy applies to consulting fees paid to World Pass Services FZ-LLC for Schengen visa application support services ordered through this website or our messengers. It does not cover government, consular, visa application centre, courier, insurance or other third-party fees, which are paid by you directly and are governed by the rules of the relevant third party.

2. Free initial assessment

The initial consultation and case assessment are provided free of charge and do not create any payment obligation.

3. Cancellation before work starts

If you cancel a paid service before we have started work on your case (i.e. before we have sent you a document checklist, started reviewing your documents or begun assisting with the application form), we refund the fee in full, less any bank or payment processing charges.

4. Cancellation after work starts

If you cancel after work has started, we refund the portion of the fee attributable to stages that have not yet been delivered, as set out below, unless your service agreement provides otherwise:

after the document checklist has been sent: 70% refundable;
after document review or application form assistance has started: 40% refundable;
after the final application package review has been delivered: non-refundable.

5. Visa refusals and delays

Our fee covers preparation and guidance work, not the outcome of your application. Visa decisions, appointment availability and processing times are controlled exclusively by the competent authorities and authorised service providers. A refusal, a delay or the unavailability of an appointment does not entitle you to a refund. If you are refused, we will review the refusal reasons with you free of charge and advise on possible next steps.

6. Failure to cooperate

If a service cannot be completed because you do not provide the required information or documents within 60 days of our request, or you do not respond to our messages, the service is considered delivered to the extent of the work performed and the remaining fee is non-refundable.

7. Errors on our side

If we fail to deliver an agreed stage of the service for reasons within our control, you may choose between completion of the stage at no extra cost or a refund of the fee attributable to that stage.

8. How to request a refund

Send your request with your name, phone number used for the order and the reason by WhatsApp, Telegram or email. We confirm receipt within 2 working days and process approved refunds within 14 days to the original payment method.

9. Contact

World Pass Services FZ-LLC
CWEP9498, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Phone / WhatsApp: +971 54 294 6213 · email — will be added